When a decision is being made to go to a hospital because of a complex health care problem, most persons assume that all hospitals provide the same level of care. Not true!
Some hospitals are much better at treating specific complex problems. The issue is that most people including family doctors are not aware of which hospitals are better at treating specific complex problems.
Here is an example:
A 39 year old woman with four young children was found to have early breast cancer. She went to a community hospital with a team of over 12 oncologists. She had surgery, radiation and was encouraged to have chemotherapy. Now, fifteen years later, she is in excellent health.
Her 40 year old neighbour with two young children developed the same problem at the same time. She chose to go to a community hospital about 15 miles from the prior hospital. This hospital had two part time oncologists. She had surgery and radiation. Unfortunately, she passed away five years after her treatment because of her breast cancer.
Our solution to this problem of “not all hospitals are created equal at treating complex problems” is called “SmartTriage“.
The most important interaction with the healthcare system is the first interaction. That is why Rupert Case Management Inc. (RCM) created and provides a “SmartTriage” service.
Decisions about which hospital to go to can have markedly different results. This is seen in the examples of the breast cancer patients above.
The team at Rupert Case Management Inc. (RCM) helps our clients to select hospitals and providers (doctors) based on the proprietary knowledge that we have gained from our management of many hundreds of complex cases.
This knowledge is very valuable to our clients because we are helping them to select the most appropriate hospital(s) and the most appropriate provider(s).
No one can predict the exact outcome of going to any one hospital, but there is a definite advantage when a patient with a complex problem chooses to go to a hospital with:
the most cumulative experience, with work flows that have been constantly perfected over time, with fewer errors, with a culture of collaboration, with the willingness to be innovative, with a team-based approach to complex problems and a duty/mission to serve the patient as a valuable customer.