WHAT TO DO WHEN AN EMPLOYEE IS CONFUSED AND FORGETFUL?

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Today, there is a much higher likelihood of aging employees developing dementia. Mandatory retirement is out. There are more older employees choosing to work.

Dementia in the workplace presents a complex scenario for all participants: employees, family members, employers and insurers.

Here’s a CASE STUDY:

Stan was a cracker jack chief financial officer of a national company. For many years, the CEO and the board relied on Stan to provide advice about any and all important financial or tax matters. They asked for and respected his counsel.

Unfortunately, Stan started to change. He would ask the CEO and other managers the same questions repeatedly. He lost his quick insights into complex matters. He was confused by numbers.

He made socially inappropriate decisions about strange women, even though he was very married. His demeanor became distant and his look was slovenly.

Here’s what happened:

Rupert Case Management Inc. (RCM) was retained by the employer to get to the root of the problem.

RCM’s team completed a case review. This allowed us to develop a detailed action plan for the employee. The employer chose to fund some of  the investigations.

The investigations that we ordered included a comprehensive neuro-psychological assessment and a PET/CT of the employee’s brain.

The results of both investigations were classical for dementia.

We assisted the employee in applying for long term disability with the insurer. The application was accompanied by our usual “green binder” of information and evidence to support the claim. The employee and his wife got approval for the LTD insurance.

This service provided by Rupert Case Management is called “benefits advocacy”.  It can be overwhelming for an employee with dementia and/or family members to navigate the demanding requirements of seeking approval for an LTD claim.

Throughout this process, RCM’s mental health assist team worked to support the employee and the family.  It is a big transition from cracker jack CFO to a patient with dementia.

We were retained by the family to assist the patient as his disease progressed and his relationships at home became more stressful.  The solutions required continue to evolve as does his disease.

Dementia in the workplace is not an infrequent event. A humanistic and knowledgeable approach supported by employers is essential.