Monthly Archives: February 2012

DESIGN THINKING + HOSPITAL COMPLAINTS:

There is nothing more frustrating than having a very sick family member in a hospital and not being given an opportunity to talk to members of the care team in order to understand what is happening. Here is a case … Continue reading

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CONTINUITY OF CARE SHOULD BE THE ELEVENTH COMMANDMENT:

PRESS TO LISTEN TO AUDIO Listen to audio (MP3) Continuity of care is similar to a football team. If all the players do what they want, then there is chaos. If there is a plan, a quarterback providing leadership and … Continue reading

Posted in General