Monthly Archives: June 2012

HIGH RELIABILITY ORGANIZATIONS (HROs):

High reliability organizations (HROs) are successful at containing errors before they become unmanageable disasters. Healthcare organizations need to copy their successful methods to protect patients. That is a big lesson that I learned from Karl Weick and Kathleen Sutcliffe from … Continue reading

Posted in General

ADAPTIVE CASE MANAGEMENT; WHAT DOES THAT MEAN TO THE PATIENT?

Case management is a poorly understood term. ¬†We are case managers and have looked for another word for years to describe what we do but can’t find one. According to the formal definition: case management is a collaborative process of … Continue reading

Posted in General