Monthly Archives: March 2013

FREELANCERS UNION- A BRILLIANT SOCIAL INNOVATION

Sara Horowitz got her first job at a law firm in Manhattan about 20 years ago. She was shocked to discover that she was considered an independent contractor and would not get health benefits. ¬†Unfortunately, that is the plight of … Continue reading

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WHY SHOULD WE IMPROVE THE PATIENTS EXPERIENCE?

Some organizations deliver an excellent customer experience. Other organizations are indifferent. There does not seem to be a Customer Experience Officer (CEO) on the job. We will compare customer experiences at two organizations in order to learn how to improve … Continue reading

Posted in General