Monthly Archives: November 2014

IMPORTANT ADVICE ABOUT YOUR MEDICAL RECORDS: Raymond Rupert MD. MBA. Rupert Case Management Inc.

HOW TO ADVOCATE FOR YOURSELF OR A FAMILY MEMBER:  Raymond Rupert MD. MBA.  founder/medical director Rupert Case Management Inc. This is the start of a series of articles teaching patients how to advocate for themselves or for a family member. … Continue reading

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DON’T BECOME DR GOOGLE: Raymond Rupert MD, MBA. Rupert Case Management Inc.

Using google to gather information about a specific health issue can be dangerous to your health.  

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THE GREEN BINDER: Raymond Rupert MD. MBA. Rupert Case Management Inc.

The patient’s outcome depends on how well organized the medical records are. If the medical records are well organized, then the quality of the decision making is better and the outcome will likely be better.  That’s why we use the … Continue reading

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HOW DO YOU GET TO THE RIGHT PERSON IN A HOSPITAL IF YOU ARE TRAPPED IN THE ER? Raymond Rupert MD. MBA. Rupert Case Management.

When a patient is in hospital gown on a gurney in the ER,  the feeling is one of being powerless. Here’s an approach that just might help you someday. Case Study: Virginia is a delightful 57 year old consultant. She … Continue reading

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HOW TO ADVOCATE FOR A PATIENT NEEDING APPROVAL FOR A SPECIALTY DRUG? Raymond Rupert MD. MBA. Rupert Case Management

When a patient or an advocate assumes that all is hunky dory, with their application for approval of an expensive specialty drug and that there is no need to check on the application, then a big nasty surprise is likely … Continue reading

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DON’T CALL ME A PATIENT: I WANT TO BE A CUSTOMER OWNER.

There is a quality movement in healthcare that is replacing the word patient with the words “customer owner”. The healthcare system should be focused on serving the needs of the customer owner. The healthcare system should be accountable for actions … Continue reading

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AVOID DUMB AND DUMBER:

When a patient first learns that they have a serious healthcare problem, they seem to lose their ability to think. Cognition fails as fear hijacks their brains. To avoid this problem of dumb and dumber, I always suggest that a … Continue reading

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I HAVE SEEN THE FUTURE OF HEALTHCARE AND IT IS GOOD:

Dr Brenda Zimmerman is the director of the Health Industry Management Program (HIMP) at Schulich’s business school.  The program just celebrated its tenth anniversary. Brenda is a very impressive academic leader who is training the next generation of Canada’s healthcare … Continue reading

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WHEN NO ONE IS DRIVING THE BUS, PATIENTS ARE UP THE CREEK WITHOUT A PADDLE:

Veronica was  a very complex young lady. She was 32 and had type 1 diabetes. She had a serious motility (motor) disorder of her colon. Her gut did not move food contents along from top to bottom, in the way … Continue reading

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HOW TO GUIDE YOUR DOCTOR INTO THINKING MORE DEEPLY ABOUT YOUR PROBLEM:

Doctors, albeit very intelligent, can get stuck in patterns of thinking that are rigid and do not allow for integration of new information.  Doctors use heuristics or rules to make life easier. The problem is that reality is more complex … Continue reading

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