“On December 13, 2016 my husband had a stroke after disembarking from a plane in Shanghai, China. This could have been one of the most stressful times in my life, but a prayer circle formed around myself and my husband which led to the unfolding of many miracles that we know brought us through this crisis feeling peaceful, grateful and hopeful. One of the amazing agencies that came to our aid was Rupert Case Management.
“Dr. Rupert and his staff immediately jumped into action and provided copies of my husband’s medical files. Dr. Rupert collaborated with me before I left and most importantly assisted me with navigating the Chinese medical system. When no English speaking speech language therapist was available, he immediately set up a consultation with a speech language pathologist from Hamilton, ON. She was instrumental in coaching me via Skype which helped me begin speech therapy with my husband 4 days after his stroke.
“Rupert Case Management also aided me as I dealt with the insurance company by offering insights about their processes and priorities. Exactly one month later my husband is home and doing very well. We anticipate a full recovery and this would not have been possible without the expert services of Rupert Case Management.
Joan Samuels-Dennis, RN, PhD
“I wanted to express my gratitude for all your support, encouragement and wise counsel.
“Thank you once again Dr. Rupert for connecting me with Cookie. Her wisdom and toughness was necessary for me to change and thereby start to influence change in how we do things as a family. I attribute much of our success as a family going forward to Cookie’s weekly calls and guidance.
“We are once again a family, though definitely different than before, and for that I am eternally grateful.”
“When my son became ill with two ultra-rare, extremely complex and life threatening blood disorders, I immediately retained Rupert Case Management to advocate on our behalf. Cognizant of the fact that most physicians in the country had never heard of these disorders let alone treated them, the team immediately assisted in finding the world experts and having my son admitted to the best research hospital in the world for a clinical trial.
“The team at RCM expedited and advocated when funding approval was required in order for my son to receive the most expensive drug on the planet at a cost of $500,000 per year to save his life. The team’s knowledge of the nuance of navigating the health care system was invaluable.
“The team was available 7 days a week, responded promptly to all inquiries and requests, made calls during very tense periods with clear direction provided when the situation was fragile. RCM’s electronic database with medical reports, comments, and research reports was an indication of the amount of work and resources expended.
“As a direct result my son is in remission. He is receiving his medication regularly to stabilize one of his conditions. The prognosis is very positive for my son to return to a normal lifestyle and life expectancy.”
“I was a patient of the team at Rupert Case Management. I had a very serious life threatening condition. Rupert Case Management was not only an essential part of my treatment and recovery. The team helped to save my life!”
“RCM focused on the root of the problem by quickly getting the top experts to review my case. RCM got me the answers! RCM is peace of mind. Priceless!”
President and CEO, Filogix
“I never thought for a moment that a provider of health services could help my company commercially — until I started working with Rupert Case Management. It was like having a strategic business advisor who could see things I could not see, offering insights and ideas that equipped me with a way forward to help achieve my goals. For every obstacle outlined, an opportunity was articulated. For every problem, a solution.”
“I have no doubt that Rupert Case Management saved my life. They helped me negotiate the complex world of specialist and surgical referrals, treatment options, medical imaging, and out-of-country treatment. I am amazed how quickly things got done! Advice and council are highly valued, and knowing that this expertise and network are a phone call away is very comforting.”
CEO, Wolfson Bell
“When time was of the essence, Rupert Case Management went into high gear to find me the best surgeon quickly to fix my torn ACL (knee ligament). Their ability to get this done at one of the best facilities in the US was amazing.”
Chief Operating Officer, Karabus Retail Management Consultants
“When we could not determine the nature of a problem that was affecting me and when my GP’s position was to wait and see what developed, Rupert Case Management stepped in. Within 24 hours they had me admitted to the leading centre of excellence for nephrology and renal transplant medicine, in the country, and under treatment by the leading specialists. If it had not been for Rupert Case Management’s expert intervention I would likely not have survived.”
President, L.I. Geller Insurance Agencies Ltd.
“Rupert Case Management did a great job on my behalf. I couldn’t be happier with how you handled my case, answered all my questions, and kept me informed every step of the way. Your case management practice made a difference and I am testimony to its effectiveness.”
“Thanks very much. I must say that I was sceptical when my sister first told me about going to visit you. It was obviously nothing personal, as I had never heard your name before. However, from our first meeting and certainly from that point on, my confidence and trust level increased all the time. You have been extremely prompt, proactive, and professional during the last few weeks and it is much appreciated.”
“I had heard great things about you, but now I have experienced the strength of your service first hand. Thank you so much for your assistance – Donna and Sharon were simply blown away by the speed and efficiency of your work. We really appreciate it.”
“We’re not sure we’ve thanked you enough for the wonderful way in which you took care of our dear friend. There is no doubt in our minds that the quality of life that our friend was able to enjoy was largely due to our good fortune in having you involved in his care. Thank you so much.”
“I just want to thank you very much for all your help when I was facing major brain surgery for what turned out to be a misdiagnosis. You helped us by sending my MRIs to the very best neurosurgeons and having them comment on my case. This led to an accurate diagnosis of a benign tumour that did not require surgery. Thanks so much for helping me and my whole family.”
“The case management process that you organized for me and the decision matrix that we used were very helpful when I was confronting a major decision about abdominal surgery. You and your team were highly professional, very thorough, and always responsive to my needs. Thank you very much. Things have worked out very well. We are very pleased with your service.”
“I really want to take this opportunity to thank you – greatly, for your intervention, support and gentle guidance that you extended in helping to expedite my treatment. You are a “guardian angel” and I cannot thank you enough for helping to guide me through a new and fairly scary experience. I wish you, and your family, much good health and happiness, and thanks to you, I will certainly be celebrating the same with mine! Many, many thanks and best wishes always.”
“RCM’s professionalism and perseverance in dealing with the medical personnel at the hospital to get to the root of John’s condition saved John’s life. We still talk about the “turnabout” of the doctors involved once it was discovered that Rupert Case Management was on board. We came from trying to get someone to communicate with us about the next course of action to be taken to having five different professionals standing around John’s bed at once explaining the next steps to be taken. I, as the caregiver, feel more confident knowing that if we ever encounter other challenges with our health, Rupert Case Management will be there to support and guide us.”
Maija and John