Tag: Kathleen Sutcliffe

Posted on December 28, 2014

HELPING YOUR HEALTHCARE ORGANIZATION TO HANDLE COMPLEXITY:

Healthcare organizations can learn a lot about how to handle complexity from High Reliability Organizations (HROs). ¬†Healthcare consumers should demand that the organizations that serve them follow the modus operandi of HROs. HROs operate according to 5 basic principles: 1. track small failures by listening for early signals of failures. ¬†2. resist oversimplification. 3. remain […] Read More